SMB Assessment Technical Consultant (Hindi & English) – Kuala Lumpur, Malaysia

Role Description

The Inviso Technical Consultant is a customer-facing technical advisor responsible for supporting Microsoft Assessment programs focused on Cloud Migration, Copilot Adoption, and Security within Microsoft’s SMB customer segment. This role owns customer assessment engagements end-to-end, partnering with customers, Microsoft stakeholders, and partners to help organizations gain a thorough understanding of their current IT environment and define a roadmap for cloud modernization.

The Consultant serves as the front line for assessment delivery, supporting customers in the deployment of relevant assessment tools and guiding them through the adoption of Microsoft Cloud technologies. Working within Inviso’s Microsoft Consulting Group, this role collaborates closely with Microsoft field sellers, partners, and internal teams to ensure successful assessment outcomes and customer migration readiness.

This role is based in Kuala Lumpur, Malaysia, supporting customers in India. Candidates must be fluent in both Hindi and English, reside in the Kuala Lumpur area, and work the shift of 10:30 AM – 7:30 PM MYT / 8:00 AM – 5:00 PM IST. Visa sponsorship is not available.

The Team

Inviso supports Microsoft in providing a range of Assessment services and is expanding support for Assessments focused on Cloud Migration, Copilot Adoption, and Security in Microsoft’s SMB customer segment.

This program provides data-driven reports to help customers gain a thorough understanding of their current IT estate and inform their cloud migration strategy, extending their capabilities and empowering their organizations.

The SMB Assessment Desk receives nominations from multiple channels within Microsoft, engaging customers for:

• Pre-deployment technical check calls
• Deployment support
• Report delivery to customers and partners
• Rapid migration enablement activities

The Desk leverages third-party Assessment tools including:

• Dr.Migrate
• QS Solutions’ CSAT

The success of the SMB Assessment Desk is defined by enabling customers to migrate and modernize their infrastructure with Microsoft Cloud services, including Azure and Microsoft 365.

Experience & Skills Required

Core Experience

• C2 level proficiency in both Hindi and English.
• Experience within the Microsoft ecosystem.
• Technical experience with cloud services or SaaS products such as:
  • Microsoft 365
  • Office 365
  • Azure
  • Copilot
  • Google Workspace
  • AWS
• Customer-facing experience, including delivering presentations.
• 1–2 years of experience in IT service or technical support.
• Ability to analyze, interpret, and present data.
• Demonstrated ability to manage multiple concurrent projects with minimal supervision.
• Strong project and time management skills.
• Excellent coordination and status-reporting capabilities.
• Very strong communication and interpersonal skills.

Technical Capabilities

• Ability to support customers in deploying and utilizing assessment solutions including:
  • Dr.Migrate
  • Unifycloud
  • CSAT
• Ability to understand customer environments and recommend cloud modernization strategies.
• Experience reviewing assessment results and identifying key business and technical insights.
• Experience presenting recommendations and roadmaps to customers and stakeholders.
• Ability to support workshops focused on AI adoption.
• Experience maintaining activity tracking and reporting within CRM or internal systems.

Assessment Delivery Skills

Successful candidates will be able to deliver all components of an Assessment, including:

Engagement with Microsoft Stakeholders and Field Sellers

• Collaborate with Microsoft teams and stakeholders throughout the assessment lifecycle.

Requirements Communication and Kickoff

• Understand and clearly communicate the technical requirements of the Scale Assessment process.
• Communicate expected benefits and outcomes of assessment delivery.

Discovery

• Determine the optimal discovery platform based on customer objectives.
• Support tool deployment and complete discovery activities.

Analysis

• Review and finalize Assessment Reports.
• Identify, validate, and highlight key insights and recommendations.

Presentation

• Present findings and actionable recommendations to customers, partners, and Microsoft stakeholders.

Cross-Team Coordination

• Support seamless transitions into post-assessment activities with Microsoft teams, partners, and other stakeholders.

Tracking

• Log activities and maintain accurate records within internal systems and CRM platforms.

Workshops

• Conduct AI Adoption workshops and customer education sessions.

Desired Qualifications

• Experience with discovery and assessment platforms such as:
  • Azure Migrate
  • Dr.Migrate
  • Unifycloud
  • CSAT
• Experience delivering workshops and customer-facing sessions.
• Experience with:
  • Windows Administration
  • Linux Administration
  • Networking
  • Systems Administration
• Knowledge of:
  • PowerShell
  • Active Directory
  • DNS
  • DHCP
  • VMware
  • Citrix
  • Hyper-V
• Microsoft certifications such as:
  • AZ-900
  • MS-900
  • AI-900
  • SC-900

Success Criteria

Consultant success is measured through assessment of delivery excellence, customer satisfaction, quality of customer engagements, and successful migration and modernization outcomes. This role is accountable for supporting customers throughout the assessment lifecycle, providing valuable insights and recommendations, and ensuring smooth transitions into post-assessment activities.

Success includes:

• Delivering high-quality assessments and customer engagements.
• Supporting customers in adopting Microsoft Cloud technologies.
• Providing accurate and actionable assessment insights.
• Maintaining strong relationships with Microsoft stakeholders, partners, and customers.
• Managing multiple engagements efficiently and within expected timelines.
• Successfully facilitating AI Adoption workshops and assessment presentations.
• Contributing to customer cloud migration and modernization success.

Benefits

Inviso is focused on creating an environment where employees feel valued and supported. Our employee benefits reflect this, with a compensation package that is competitive, fair, and flexible.

This is a full-time permanent position in Kuala Lumpur and includes benefits such as:

• Inpatient medical coverage
• Outpatient medical coverage
• Paid annual leave
• Paid public holidays
• Annual training allowance

About Inviso

Inviso is a growing technology consulting firm that offers a wide range of business services for small to enterprise organizations across a broad range of industries.

Our solution offerings include:

• Azure
• Business Intelligence
• Advertising & Marketing
• Solution Assessments
• Staffing

We support customers around the world with teams located in:

• United States
• Canada
• Mexico
• New Zealand
• Singapore
• Malaysia
• India
• Australia
• United Kingdom

Inviso’s Microsoft Consulting Group is widely recognized as a global leader in the Microsoft ecosystem for its strength across:

• Azure
• Microsoft 365
• Licensing
• Customer satisfaction
• Project management
• Operational excellence
• Multi-cloud technical expertise

Cross-team collaboration, training, knowledge sharing, and career development remain core priorities across the organization.

Why Inviso?

Our Culture & Values Are Who We Are.

Individual and team growth through collaboration are cornerstones of Inviso’s culture. Members of our Microsoft Consulting Group work closely together to share knowledge, mentor one another, and continuously develop new and diverse skills.

Inviso Fast Facts

• 15+ years of Microsoft consulting experience
• High employee retention with an average employee tenure of 5 years
• 4.8/5 Microsoft Vendor rating
• Microsoft Gold Partner – Cloud Platform, Data Platform, and Data Analytics
• BI@Microsoft Preferred Supplier
• Showcase Member of the Power BI Red Carpet Partner Program