• Must be English fluent (C2)
• Must be able to work during US Pacific time zone hours

The IT Specialist is a key member of the Inviso IT team. We are looking for a highly organized individual with the drive to use technical skills while providing superb customer support. The position will serve as the primary resource for mid-level global end-user support, and the candidate must be able to work in a fast-moving environment, including triaging and prioritizing issues and incidents while maintaining strong and professional customer service.

Key Activities:

• Administration, support, and configuration of Microsoft 365 and related services for staff
• Deploying and provisioning new users and equipment
• Assisting users with day-to-day account administration (lockouts, password resets, onboarding/offboarding, permissions, security)
• Monitoring and updating hardware inventory
• Providing end-user training
• Understanding and prioritizing Inviso Service Center tickets
• Performing new VM and test server deployments
• Contacting and working cooperatively and professionally with external third-party vendors as needed
• Assisting with testing new and/or updated technologies
• Assisting with development and updates of technical and support documentation
• Advising and assisting with specialized technical projects and internal audits

Required Qualifications:

• 3 to 5 years of relevant experience
• Experience with Microsoft 365 services (Intune, Defender, SharePoint Online, Teams, Exchange Online)
• Experience with Windows 11 in a Hybrid Identity environment
• Excellent oral and written communication, organizational, and interpersonal skills, including appropriate and professional telephone and email etiquette
• Excellent problem-solving and troubleshooting skills
• Ability to quickly learn new technologies and develop computer/IT skills

Desired Qualifications:

• Experience with a commercial ticketing system (Freshservice, TrackIT, or Service Manager)
• A+, Network+, Security+, MCP, or similar certifications
• Knowledge and experience working with Intune and Azure
• Knowledge of ISO 27001 audit and controls, SecOps, Microsoft Defender, and Sentinel

Benefits:

Inviso is focused on creating an environment where employees feel valued and supported. Our employee benefits reflect this, with a compensation package that is competitive, fair, and flexible. Our benefits in Mexico include a monthly pantry voucher, vacation (paid time off), vacation premium, Christmas bonus/Aguinaldo (30 days), major medical expense insurance and life insurance, referral bonus program, education reimbursement program, and a monthly internet and electricity allowance.

ABOUT INVISO: Inviso is a premier consulting firm that delivers business solutions through Solution Assessment, Asset Management, Office 365 and Azure (Cloud), Modern App Dev and Business Intelligence, Staffing, and Marketing. We are an entrepreneurial, agile organization with a broad range of business experience and talents, and a laser focus on adding value to our customers. With headquarters in Seattle and additional locations around the world, including Mexico, we assist hundreds of customers across North America and beyond