Must be at least a C1 English speaker. Role is Remote in Mexico

Program Overview:

Inviso’s Microsoft Consulting Group is launching a new initiative to provide data-driven insights into cloud service utilization, empowering Microsoft customers and partners to make informed decisions about technology purchasing and strategic planning.

About the Role:

As a consultant, you will be integral to a pioneering initiative designed to transform customer engagement using telemetry-informed insights. You will deliver tailored, strategic solutions that enable clients to anticipate customer needs, optimize their journey, and enhance their technology adoption

Key Responsibilities:

• Customer Journey Analysis: Analyze and map customer journeys, identifying telemetry markers that signal when a customer might require additional support, show signs of risk, or indicate growth potential.
• Data-Driven Insights: Analyze data through multiple lenses, to uncover opportunities for engagement, and provide insights that address specific customer needs.
• Consulting and Recommendations: Deliver insights and recommendations to users based on data-informed models that assess maturity, stability, and commitment to the technology.
• Partner Collaboration: Collaborate with partner teams to drive the adoption and expansion of the program.

Ideal Candidate Profile:

• Experience in Customer Engagement: 1+ years’ experience in customer-facing consultancy roles, with familiarity of Microsoft solutions.
• Analytical Skills: Ability to interpret complex data and translate it into actionable insights, especially within the Microsoft ecosystem.
• Communication Skills: Strong verbal and written communication skills, with an ability to present data-driven recommendations to both technical and non-technical stakeholders.
• Project Management: Strong organizational skills with experience managing multiple customer engagements and tracking their progress with minimal supervision.
• Partnership Orientation: Ability to collaborate effectively with Microsoft field sellers, partners, and internal stakeholders to drive project adoption and success.
• Technical Familiarity: Knowledge of key Azure services and solutions, including:
  • Azure platform capabilities and services
  • Azure Virtual Machine (VM) Services

Benefits:

Inviso is focused on creating an environment where employees feel valued and supported. Our employee benefits reflect this, with a compensation package that is competitive, fair, and flexible. Our benefits in Mexico include a monthly pantry voucher, vacation (paid time off), vacation premium, Christmas bonus/Aguinaldo (30 days), major medical expense insurance and life insurance, referral bonus program, education reimbursement program, and a monthly internet and electricity allowance.

About the Team

The Inviso Microsoft Consulting Group supports Microsoft’s ecosystem by empowering organizations to maximize their technology investments. Working with cutting-edge telemetry tools, we help partners and customers gain actionable insights into their digital transformation journeys, delivering meaningful impacts and advancing customer success.